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FAQ

Machine
  1. Q: Are you a trading company or manufacturer?
3PLASERS is the official mall & supplier & manufacture of EM-Smart. EM-Smart is one of the laser products under 3PLASERS. We have 23 years of laser industry experience, committed to research and development of innovative laser equipment.
  1. Q: What’s the power of EM-Smart One?
EM-Smart One uses a 20W fiber laser source from Raycus.
  1. Q: Do you have another power option for it?
Currently we provide this 20W fiber laser model only. But we are planning to develop 30W and 50W fiber models.
  1. What formats does EM-Smart One support?
EM-Smart One supports both texts of different fonts and images of different formats including PLT, DXF, SVG, BMP, JPG, PNG, etc.
  1. What laser marking software does it use?
The EM-Smart One uses EZCAD Lite. We will send the software packing with the machine.
  1. Q: Can I make colorful laser marking with EM-Smart One?
No. The color of the mark will all depend on the original color of the material to be marked. There’s a special setting to make black color on stainless steel.
  1. What is the estimated lifespan of EM-Smart One?
100,000 hours for the fiber laser source (core parts). The whole machine will work for 5-10 years.
  1. Can I mark/engrave on a concave or spherical object?
Yes, but the arc of the surface should not be too large, otherwise, the mark or engraving will be slightly deformed.
  1. Does EM-Smart One has a cutting function?
No. The 20W fiber laser is too weak to cut.
  1. What is the maximum dimension EM-Smart One can mark?
EM-Smart One has a standard marking field of 110mm*110mm with a maximum marking height of 95mm.
  1. What is the maximum depth EM-Smart One can mark?
≤0.5mm on metals.
  1. What is the repeat accuracy of EM-Smart One’s marking?
With EZCAD Lite, you can make it 0.01mm.
  1. How fast can EM-Smart One mark?
≤7000mm/s,for instance, it takes few seconds only to laser mark a logo on a YETI cup. We have a setting sheet available for your test use.
  1. What type of power is required?
EM-Smart One is designed with voltage range from 100-240V AC, 50/60hz. Besides, you can also use an outdoor power supply.
  1. What are the dimension and weight of the EM-Smart One?
The dimension is 440*260*505mm, and the weight is about 10kg.
  1. What is the maximum weight the workbench of EM-Smart One can bear?
The maximum weight is 35.0kg.
  1. What are the computer requirements for running the EM-Smart One? How to connect the computer with the EM-Smart One?
EM-Smart machines are compatible with Windows® XP/7/8/10 both 32-bit and 64-bit operating systems. They can be connected via a USB cable (a given part).
  1. Do I need to download any software to mark with EM-Smart One?
You need to install the marking software EZCAD Lite on your computer (Windows OS). We have provided a flash drive with this software inside. You can simply copy and install.
  1. Q: How many languages are supported by EM-Smart One?
It supports four languages: Chinese(both simplified and traditional), English, Japanese and Korean.
  1. Q: How many colors available for EM-Smart One?
The EM-Smart One is available in four colors: white, grey, blue, black.
  1. Q: What’s the difference between EM-Smart One and Cubiio or Laserpecker? What makes EM-Smart One different from other laser machines?
The Cubiio or Laserpecker are equipped with 3W or 5W laser sources while EM-Smart One with 20W, which means EM-Smart One will be able to mark much faster, deeper with higher precision. Currently, the EM-Smart One is the smallest laser marking machine in the world. In addition, it’s portable, foldable, and profitable as well.
  1. Q: What comes with the EM-Smart One?
All EM-Smart Ones come standard with accessories and software. Accessories including: workbench. The software including: EZCAD in the flash drive.
  1. Does EM-Smart One support auto focus and rotary function?
Yes, support auto focus and focus manually. EM-Smart One does not support rotary function. We will launch a fiber laser marking machine with rotary function at the end of October, so stay tuned.

Material
24.What can I mark with the EM-Smart One?
EM-Smart One can laser mark on almost all metals (gold, silver, copper, iron, aluminum, stainless steel, titanium, etc.), plastics (ABS, PP, etc.), leathers, stones, and coated wood.
25.Can I mark on the glass?
You can mark on the glass, ceramics, logs, etc only if they are coated with a thermal transfer layer on the surface.
26.Do I need to buy extra materials for my marking?
A box of metal business cards (100 pcs) will be provided for free when you purchase the EM-Smart One. They can be used for marking tests or practice.
27.What are the consumables?
The laser module does not consume any materials.
28.Can I send you samples for proofing?
Absolutely. We will make a free laser marking test with video and a solution.
29.Can I mark on my phone, laptop, tablet or e-reader?
Yes. You can. We will help to inform the laser marking setting.
30.Can I mark on the food (such as cookies) with EM-Smart One?
No. EM-Smart One is a fiber laser machine, it can’t laser mark on foods or fruits.

Operation
31.How to install the EZCAD lite?
You can find this EZCAD software in the flash drive which comes with the EM-Smart One. It’s one-step installations.
32.Where can I download EZCAD if I lose the flash drive?
You can download the latest version from our website http://www.3plasers.com.
33.How to set the right parameters (size, speed, power, frequency, etc.)?
It may take a bit of trial and error to learn what speed and power settings to use with different materials, but we include a product manual that will help you get familiar with the machine soon.
34.Where can I get vector graphics?
We will send you a vector packing with the machine. It includes 66 vector files in total.
35.How does the EM-Smart One focus before marking?
Observe the relative position of the two red light points. Manually adjust the knob so that the two points overlap, when the double red lights focus, that is, the focus position.
36.Is it easy for me to use it as a freshman? How long does it take to learn to use the machine?
EM-Smart One is quite easy to use. Usually, it takes some minutes only to get the machine out of the box, plug it in, set it up, and finish the first marking!

Safety
37.What measures has EM-Smart One taken to protect the operator?
Your safety is always our priority, the EM-Smart One comes with a protective shield (need purchase additionally), and a pair of goggles. Also, the machine has motion detection, overheats shutdown, and emergency stop functions for safety purposes.
38.Can kids use EM-Smart One?
It is not allowed for the sake of safety. This is a class-4 laser, and the recommended age to use is is 16 years old.
39.Is the dust or smog generated from marking toxic to human beings?
When the marking/engraving creates smoke and fumes, it can be exhausted by the air filter.
40.Does the laser beam hurt the skin? Can I put my hand on the workbench?
It’s strictly prohibited for the sake of safety.
41.Can I stare at the laser with naked eyes?
It’s also strictly prohibited for the sake of safety. You can wear laser protective glasses or use protective case.
42.Do I have to use the shield and air filter additionally?
Decide according to your needs. The protective case usually protects you and others from laser radiation or direct eyesight.
43.What should I do during an emergency?

The EM-Smart One is designed with an emergency stop button which you can use in case of emergencies.
44.
What is the operating temperature for the EM-Smart One?
The Operating Temperature for EM-Smart One is 15 – 35 ° C.
45.What certifications and standards has EM-Smart One passed?
The EM-Smart One has passed certifications and standards such CE, RoHS, FDA, etc.

Payment
46.How can I make the payment?
Currently, we accept Paypal, an easy and secure way to shop online. Besides, T/T and West Union are also acceptable.
47.Do you accept check/telegraphic transfer/credit card?
Yes, please contact us before payment.
48.
Can I modify/cancel my order after the payment?
Yes, but it should be before our shipment. Usually, we start the shipping within 24 hours.
49.Can I buy an Air Filter/Shield after my EM-Smart One arrives?
Yes, you can buy from us, or your local shop.
50.Do you accept payment by installments?
Sorry, we don’t accept this so far.
51.Does the price include tax? Will an invoice be available for my payment?
The price doesn’t include local tax. We can issue the commercial invoice for you.
52.Is there any other channel or platform where I can buy the EM-Smart machines besides www.3plasers.com?
Sure, you can also place order from our sales via support@3plasers.com.

Shipment
53.Do you ship overseas? Which countries can the product be shipped to?
We can make the shipment to all the countries over the world.
54.How soon are you going to dispatch after payment? How long does it take to deliver?
Normally, the EM-Smart One shipment will start within 24-48 hours after your payment except for special circumstances (e.g. out of stock, we will get in touch with you in the first place). Delivery time depends on many factors, such as the country being shipped to. Usually, it takes 5-10 days by DHL/ FedEx.
55.Which shipping service will EM-Smart One use? Air parcel or ocean shipping?
We prefer to make the shipment by DHL/ FedEx/TNT expresses to save time.
56.Can I track the parcel? How?
Yes, we will send you the express tracking number after dispatch.
57.Will the shipping cost be borne by EM-Smart One or the customer?
Unless there’s a special request, we will make free delivery for the EM-Smart One.
58.Do I have to pay duties, taxes, tariffs, and customs for my EM-Smart One?
When sending to a foreign country, all import duties, taxes, tariffs, and other charges are the buyer’s responsibility.

Profitability
59.Is EM-Smart One capable of volume marking/engraving?
Yes, it supports volume marking. Please check this video.
60.What good ideas can I create with EM-Smart One?
That will depend on your imaginations. Barcodes, lipsticks, coins, wine pots, dog tags, jewelry, Knives, guns, medals, electronic components, medical equipment, cup, pens, purses, notebooks, tags, forks & knives, gifts, hard wares, key chains, mobile phones, nameplates, toys ... This is an endless list. EM-Smart support engraving all kinds of metal, leather, ABS, slate, coated wood.
61.For whom is the EM-Smart One suitable?
As the world′s smallest 20W fiber laser marking machine, the EM-Smart One will be most suitable for the customization and personalization of gifts, souvenirs, handicrafts, logos, brands, etc. by designers, handicraftsmen, Etsy sellers, Kickstarter entrepreneurs, creative agencies, and small businesses. Of course, it will be also a perfect tool for those who love DIY.
62.Can I become a distributor of EM-Smart One?
Yes. You can submit your application here or contact via info@3plasers.com to get distribution details.
63.Can I make money with EM-Smart One?
Definitely! Since personalization and customization of products are in high demand. But it depends on what product or service and how well you can market it of course. But, we have clients that use the EM-Smart One to create anything from signs to laser engraving services to all types of custom or personalized items.

How to place order?
After registering as our user, you can add the product to the shopping cart and check out. Click here to register.

Returns and Refunds
Click here for details.