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FAQ

Machine

1.Are you a trading company or manufacturer?
3PLASERS is the official mall & supplier & manufacturer of EM-Smart. EM-Smart is one of the laser products under 3PLASERS. We have 24 years of laser industry experience, committed to the research and development of innovative laser equipment.
2.What’s the power of EM-Smart?
Currently, we have a series of EM-Smart laser marking machines with different watts. You may check the Product Page of our official website for details.
3.What formats does EM-Smart support?
EM-Smart supports both texts of different fonts and images of different formats including text, png, bmp, jpg, gif, tga, tif, svg, ai, cdr, dxf, dst, plt, bar code, qr code, serial number, date code, time code, TCP/IP communication, serial communication, file, sql database, etc.
4.What laser marking software does it use?
The EM-Smart laser marking machines use EZCAD marking software. We will send the software packing with the machine.
5.Can I make colorful laser marking with EM-Smart?
The color of the mark will all depend on the original color of the material to be marked. And our EM-Smart MP20 (MOPA) is able to make black and colorful markings.
6.What is the estimated lifespan of EM-Smart?
100,000 hours for the fiber source (core parts). The whole machine will work for 5-10 years.
7.Can I mark/engrave on a concave or spherical object?
Yes, but the arc of the surface should not be too large, otherwise, the mark or engraving will be slightly deformed. For rotary marking or engraving on spherical or cylindrical objects, we suggest you use our new arrivals EM-Smart Basic 1R or EM-Smart Basic 2R with Rotary Function.
8.Does EM-Smart laser marking machine has a cutting function?
With regard to the cutting function, we suggest you use EM-Smart Nova or EM-Smart Basic 2 or EM-Smart Basic 2R because all of these three machines are equipped with a 25W laser source.
9.What is the maximum marking field EM-Smart can mark?
EM-Smart has a standard marking field of 110mm*110mm and we provide optional lens of 70*70mm and 150*150mm for certain models.
10.What is the maximum marking height of EM-Smart?
90mm for EM-Smart One and EM-Smart Nova. 200mm for EM-Smart Basic (1, 1R, 2 and 2R). 150mm for EM-Smart MP20 (MOPA).
11.What is the maximum depth EM-Smart can mark?
It depends on the watts of the machine and the duration of marking or engraving. Please check the Gallery of our website for more details.
12.What is the repeat accuracy of EM-Smart’s marking?
With EZCAD, you can make it ±0.002mm
13.How fast can EM-Smart mark?
≤7000mm/s for EM-Smart One and ≤8000mm/s for EM-Smart Basic (1, 1R, 2, and 2R), EM-Smart Nova, and EM-Smart MP20 (MOPA), for instance, it takes a few seconds only to laser mark a logo on a YETI cup. We have a setting sheet available for your test use.
14.What type of power is required?
EM-Smart is designed with a voltage range from 110-240V AC, 50/60hz. Besides, you can also use an outdoor power supply.
15.What are the dimension and weights of the EM-Smart?
Please see the Product Page of our website for details. The weight of EM-Smart laser marking machines ranges from 8.5kg to 14kg.
16.What is the maximum weight the workbench of EM-Smart can bear?
The maximum weight is 35.0kg.
17.What are the computer requirements for running the EM-Smart? How to connect the computer with the EM-Smart?
EM-Smart machines are compatible with Windows® XP/Vista/7/8/10/11 both 32-bit and 64-bit operating systems. They can be connected via a USB cable (a given part)
18.Do I need to download any software to mark with EM-Smart?
You need to install the marking software EZCAD on your computer (Windows OS). We have provided a flash drive with this software inside. You can simply copy and install.
19.How many languages are supported by EM-Smart?
All EM-Smart machines support four languages: Chinese(both simplified and traditional), English, Japanese and Korean.
20.How many colors available for EM-Smart?
The EM-Smart is available in a couple of colors. You may see the Product Page of our website for color options for each machine.
21.What’s the difference between EM-Smart and Cubiio or Laserpecker? What makes EM-Smart different from other laser machines?
The Cubiio or Laserpecker are usually equipped with 3W or 5W laser sources while EM-Smart with 20W or 25W, which means EM-Smart will be able to mark much faster, deeper with higher precision. Currently, the EM-Smart is the smallest laser marking machines with industrial and commercial capacity.
22.What comes with the EM-Smart?
All EM-Smart machines come standard with accessories and software. Accessories include a pair of goggles and a workbench. The software includes EZCAD in the flash drive.
23.Do I have to buy an Air Filter for my EM-Smar?
We recommend you buy the air filter to clean the dust or smog generated from marking or engraving, which lets you use your EM-Smart anywhere in the home, school, or office. If you don't use an Air Filter, you may need to use a fan or a window instead.


Material

24.What can I mark with the EM-Smart?
You can use EM-Smart to mark and engrave Metals (Stainless steel, Steel and hard metals, Aluminum and anodized aluminum, Precious metals, Gold, Silver, Brass, Copper, Iron, Titanium and titanium alloys, Other metals), Plastics (Polyamide, Polycarbonate, Acrylonitrile butadiene styrene copolymer, Other plastics) and Other materials like Slate, Leather, Stone, Coated wood, etc.
25.Can I mark on the glass?
You can mark on the glass, ceramics, logs, etc only if they are coated with a thermal transfer layer on the surface.
26.Do I need to buy extra materials for my marking?
A standard material kit will be provided for free when you purchase the EM-Smart. They can be used for marking tests or practice.
27.What are the consumables?
The laser module does not consume any materials.
28.Can I send you samples for proofing?
Absolutely. We can make a free laser marking test with video and a solution for you. You may submit your detailed request here.
29.Can I mark on my phone, laptop, tablet, or e-reader?
Yes. You can. We will help to inform the laser marking settings.
30.Can I mark on the food (such as cookies) with EM-Smart?
No. EM-Smart are fiber laser machines, they can’t laser mark on foods or fruits.


Operation

31.How to install the EZCAD marking software?
You can find this EZCAD software in the flash drive which comes with the EM-Smart machine. It’s a one-step installation. You may also find tutorial installation videos on our YouTube Channel 3Plasers or EM-Smart.
32.Where can I download EZCAD if I lose the flash drive?
You can download the latest version from the Resource Page of our website.
33.How to set the right parameters (size, speed, power, frequency, etc.)?
It may take a bit of trial and error to learn what speed and power settings to use with different materials, but we include a product manual that will help you get familiar with the machine soon.
34.Where can I get vector graphics?
We will send you a vector package with the machine.
35.How does the EM-Smart focus before marking?
Observe the relative position of the two red light pointers. Manually adjust the knob or handle so that the two points overlap, when the double red pointers focus, that is, the focus position.
36.Is it easy for me to use it as a freshman? How long does it take to learn to use the machine?
All EM-Smart machines are quite easy to use. Usually, it takes some minutes only to get the machine out of the box, plug it in, set it up, and finish the first marking!
37.What can I do if I encounter issues for installation or operation or if my EM-Smart or accessory breaks down?
Please read this Trouble Shooting Page of our website or watch this Tutorial Playlist of our YouTube Channel for solutions first. If you still can not solve the issue, kindly please write us an email at [email protected] or contact us via Live Chat, we will assist you in the first place.


Safety

38.What measures has EM-Smart taken to protect the operator?
Your safety is always our priority, the EM-Smart comes with a pair of safety goggles and the machine can be equipped with a protective cover (may need purchase additionally). Also, All EM-Smart machines have motion detection, overheats shutdown, and emergency stop functions for safety purposes.
39.Can kids use EM-Smart?
It is not allowed for the sake of safety. This is a class-4 laser, and the recommended age to use is 16 years old.
40.Is the dust or smog generated from marking toxic to human beings?
When the marking/engraving creates smoke and fumes, it can be exhausted by the air filter (may need purchase additionally). You may also use a fan or a window instead.
41.Does the laser beam hurt the skin? Can I put my hand on the workbench?
It’s strictly prohibited for the sake of safety.
42.Can I stare at the laser with naked eyes?
It’s also strictly prohibited for the sake of safety.
43.Do I have to purchase the protective cover and air filter additionally?
It’s an option. You can buy the cover and air filter additionally from the Accessories Page of our website.
44.What should I do during an emergency?
All EM-Smart machines are designed with an emergency stop button which you can use in case of emergencies.
45.What is the operating temperature for the EM-Smar?
The Operating Temperature for EM-Smart is 10 – 35℃ or 0-40℃。
46.What certifications and standards has EM-Smart passed?
The EM-Smart has passed certifications and standards such CE, RoHS, FDA, etc.

Payment

47.How can I make the payment?
Currently, we accept Paypal, an easy and secure way to shop online. Besides, T/T and West Union are also acceptable.
48.Do you accept check/telegraphic transfer/credit cards?
Yes, please contact us before payment.
49.Can I modify/cancel my order after the payment?
Please see the Refund Page of our website for more details.
50.Can I buy an Air Filter/Protective Cover after my EM-Smart arrives?
Yes, you can buy from the Accessories Page of our website, or your local shop.
51.Do you accept payment by installments?
Sorry, we don’t accept this so far.
52.Does the price include tax? Will an invoice be available for my payment?
The price doesn’t include local tax. We can issue the commercial invoice for you.
53.Is there any other channel or platform where I can buy the EM-Smart machines besides www.3plasers.com?
Sure, you can also place the order directly from our sales via [email protected]


Shipment

54.Do you ship overseas? Which countries can the product be shipped to
We can make the shipment to all the countries over the world.
55.How soon are you going to dispatch after payment? How long does it take to deliver?
Normally, the EM-Smart shipment will start within 24-48 hours after your payment except for special circumstances (e.g. out of stock, we will get in touch with you in the first place). Delivery time depends on many factors, such as the country being shipped to. Usually, it takes 5-10 days by DHL/ FedEx/TNT/UPS.
56.Which shipping service will EM-Smart use? Air parcel or ocean shipping?
We prefer to make the shipment by DHL/ FedEx/TNT expresses to save time.
57.Can I track the parcel? How?
Yes, we will send you the express tracking number after dispatch.
58.Will the shipping cost be borne by EM-Smart or the customer?
Unless there’s a special request, we will make free delivery for all EM-Smart machines.
59.Do I have to pay duties, taxes, tariffs, and customs for my EM-Smart?
When sending to a foreign country, all import duties, taxes, tariffs, and other charges are the buyer’s responsibility.

Profitability

60.Are EM-Smart machines capable of volume marking/engraving?
Yes, they support volume marking/engraving. Please check the Gallery Page or the Customer Show on our website.
61.What good ideas can I create with EM-Smart?
That will depend on your imagination. Barcodes, lipsticks, coins, wine pots, dog tags, jewelry, knives, guns, medals, electronic components, medical equipment, cups, pens, purses, notebooks, tags, forks & knives, gifts, hard wares, key chains, mobile phones, nameplates, toys ... This is an endless list. EM-Smart support marking and engraving all kinds of metal, plastic, leather, slate, coated wood, etc.
62.For whom is the EM-Smart suitable?
As the world′s most Portable and Powerful fiber laser marking machine, the EM-Smart will be most suitable for the customization and personalization of gifts, souvenirs, handicrafts, logos, brands, etc. by designers, handicraftsmen, Etsy sellers, Kickstarter entrepreneurs, creative agencies, and small businesses. Of course, it will be also a perfect tool for those who love DIY.
63.Can I become a distributor of EM-Smart?
Yes. Please contact us via [email protected] to get distribution details or submit your application here.
64.Can I make money with EM-Smart?
Definitely! Since personalization and customization of products are in high demand. But it depends on what product or service and how well you can market it of course. But, we have clients that use the EM-Smart machines to create anything from signs to laser engraving services to all types of custom or personalized items.
Besides, you can also join our Affiliate Program to make money together with 3Plasers.


How to place an order?

After registering as our user, you can add the product to the shopping cart and check out. Click here to register.

Returns and Refunds

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