Refund policy
Your position: Home / Refund policy

Refund policy

Warranty & Return Policy

1.What is EM-Smart’s return/refund/exchange policy?
Please see the chart below for more details.

2.What should I do if any accessory is broken?
Please send mail to to get a good solution. We have an R&D team to handle this on time.

3.Does EM-Smart offer a warranty?
We provide a 2 years warranty for the EM-Smart machines and core components. Besides, we also provide services including video technical support, online support, spare parts, field maintenance and repair (If a local distributor is available).

4.Do you have any manuals or video tutorials?
Yes. It will come with the EM-Smart machine. You may also find it on our YouTube channel.

5. How can I get in touch with the EM-Smart representative?
Please send mail to to get contact details.