Refund policy
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Refund policy

Warranty & Return Policy

1.What is EM-Smart’s return/refund/exchange policy?
Please see the chart below for more details.

2.What should I do if any accessory is broken?
Please send mail to [email protected] to get a good solution. We have an R&D team to handle this on time.

3.Does EM-Smart offer a warranty?
We provide a 2 years warranty for the EM-Smart machines and core components. Besides, we also provide services including technical support via live chat, email or remote control, spare parts, field maintenance, and repair (If a local distributor is available).

4.Do you have any manuals or video tutorials?
Yes. It will come with the EM-Smart machine. You may also find it on our YouTube channel.

5. How can I get in touch with the EM-Smart representative?
Please send mail to [email protected] to get contact details.

1. Time: "1 month" "2 month-2 years" "within 7 days" calculated from the logistics status display "receipt".
2. Refund 100% order amount before shipping. If cancel an order in transit, the shipping fee will be deducted from the order amount. Kindly please contact us for details.