Shipping Methods
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Shipping Methods

  1. Do you ship overseas? Which countries can the product be shipped to?
We can make the shipment to all the countries over the world.

  1. How soon are you going to dispatch after payment? How long does it take to deliver?
Normally, the EM-Smart shipment will start within 24-48 hours after your payment except for special circumstances (e.g. out of stock, we will get in touch with you in the first place). Delivery time depends on many factors, such as the country being shipped to. Usually, it takes 5-10 days by DHL/ FedEx/TNT/UPS.

  1. Which shipping service will EM-Smart use? Air parcel or ocean shipping?
We prefer to make the shipment by DHL/ FedEx/TNT/UPS expresses to save time.

  1. Can I track the parcel? How?
Yes, we will send you the express tracking number after dispatch.

  1. Will the shipping cost be borne by EM-Smart or the customer?
Unless there’s a special request, we will make free delivery for all EM-Smart machines.

  1. Do I have to pay duties, taxes, tariffs, and customs for my EM-Smart?
When sending to a foreign country, all import duties, taxes, tariffs, and other charges are the buyer’s responsibility.

7. Is there an additional remoteness fee if my address is in a remote area?
Yes, whether your address belongs to remote area depends on the express company, if your delivery address is in a remote area, we will notify you before shipment and inform you of the relevant fees. Generally ranging from $20 to $50USD.