Shipping Methods
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Shipping Methods

  1. Do you ship overseas? Which countries can the product be shipped to?
We can make the shipment to all the countries over the world.
If "This item can't be ship to(your country)" appears when you place an order, its due to that you haven't filled in your recipient information (name, address, zip code, telephone number, etc.) completely. The "country" and "state" need to be selected from the drop-down box. If you still have problem please get help with [email protected].


  1. How soon are you going to dispatch after payment? How long does it take to deliver?
Normally, the EM-Smart® shipment will start within 24-48 hours after your payment except for special circumstances (e.g. out of stock, we will get in touch with you in the first place). Delivery time depends on many factors, such as the country being shipped to. Usually, it takes 5-8 days by DHL/ FedEx/TNT/UPS.

  1. Which shipping service will EM-Smart® use? Air parcel or ocean shipping?
We delivery by DHL/ FedEx/TNT/UPS expresses air parcel to save time.

  1. Can I track the parcel? How?
Yes, we will send you the express tracking number and update to your order after dispatch.

  1. Will the shipping cost be borne by EM-Smart® or the customer?
We make free delivery for all country.

  1. Do I have to pay duties, taxes, tariffs, and customs for my EM-Smart®?
This depends on the policy of your local customs. If there are customs duties or import taxes, needs to be borne by the buyer. We can also provide tax-included shipping methods for some countries, so that you needn't to pay any duties or taxes.
7. Is there an additional remoteness fee if my address is in a remote area?
If your delievry address belongs to remote area, an additional remote delivery fee of $20 to $50 may be levied.