Shipping Methods
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Shipping Methods

  1. Do you ship overseas? Which countries can the product be shipped to?
We can make the shipment to all the countries over the world.

  1. How soon are you going to dispatch after payment? How long does it take to deliver?
Normally, the EM-Smart One shipment will start within 24-48 hours after your payment except for special circumstances (e.g. out of stock, we will get in touch with you in the first place). Delivery time depends on many factors, such as the country being shipped to. Usually, it takes 5-10 days by DHL/ FedEx.

  1. Which shipping service will EM-Smart One use? Air parcel or ocean shipping?
We prefer to make the shipment by DHL/ FedEx/TNT expresses to save time.

  1. Can I track the parcel? How?
Yes, we will send you the express tracking number after dispatch.

  1. Will the shipping cost be borne by EM-Smart One or the customer?
Unless there’s a special request, we will make free delivery for the EM-Smart One.

  1. Do I have to pay duties, taxes, tariffs, and customs for my EM-Smart One?
When sending to a foreign country, all import duties, taxes, tariffs, and other charges are the buyer’s responsibility.